Lloyd Adams Library, of the Poole Hospital Foundation Trust, prides itself on offering 24 hour facilities. Its customer base consists largely of a professional staff group, whose schedules dictate they need to be able to access library materials quickly, and with ease.
Alison Day, the Librarian, explains how the set-up is unlike a traditional library; “Firstly, being open 24-hours, the building can be unstaffed for extended periods of time, and secondly, we are largely about providing research and source materials for people, so there are not a huge number of loans”. This concretes the importance of having a reliable security system in place, as Alison noticed “When doing stock take in the past we found we had lost quite a lot of material”. In August 2014 she sought out PSP to update her security system to an RF 8.2 MHz system. She recalls “I found PSP after doing some research on the internet, and after investigating around five different companies found them to be the best value based on their call out charges. I was familiar with PSP previously through reputation and knew of other libraries locally that used and trusted their service. They initially came out to examine my old machine and on finding it was no longer fit for use arranged for their Business Development Manager to visit to discuss a new system.”
“We had an excellent site visit with PSP who talked through every detail with me and my colleague. He was very efficient and clear. It was great to have an expert in the room who was able to explain everything clearly to the estates; it gave it more kudos, more credibility. He was exceptionally clear about the options available to us. His focus was on clarifying our current facilities and needs, and what we needed from a system. For example; we considered upgrading to an RFID system, but discussions about the workload of switching vs. our staff load helped us to conclude that the ends didn’t justify the means”.
PSP, expressed “It is an important part of what we do here to distinguish the differing demands between a professional library, such as Alison’s, to that of a school or college, and implement these in our service and support. This ranges from the type of equipment installed to the time of the installation. Every customer is an individual and treated as such. That’s a very important part of what we do here”.
This attitude is implemented right from the word go. Alison added, “All the information that was sent through was very comprehensive and detailed, all very transparent.” PSP understand what it is like to work in a library, and what the process of securing funding entails. “There was quite a delay between the first meeting and the order being placed and no pressure whatsoever was put on me from PSP to follow through, which I actually really appreciated.”
“I was unable to be there on the day of the installation, but I was confident as the organisation beforehand had been excellent. My colleagues informed me that there was a clear understanding of when they were going to arrive. They had an old system to take out and got on with the installation swiftly, with minimal damage or fuss. We discovered there was a manufacturing fault with one of the antennas, which was not the engineer or PSP’s fault, yet he was still very efficient and clear about what was going to happen. I was contacted regularly and kept updated, and a new antenna was dispatched and set up within 2 days. It was a very quick process of swapping, with excellent communication.
“The system we had previously hadn’t been working for many months and I’m very pleased with the new system PSP has put in place. Our customers display surprise and concern when the system alarms- which I guess is a good thing! I’ve been very happy – I’d use PSP and recommend them”.