Discuss,  Define,  Design,  Deliver

Call  01473 745 375

Karen Hans - Forest Hill School

“I contacted Nick at PSP to quote for a stocktake for my school library. I have been very pleased with the friendly, helpful and efficient service provided before, during and after the stocktake day.
PSP have provided the reports I need in the format I need them They are used to working with a range of Library Management Systems and can advice accordingly.”

Caroline Roche - Eltham College

“I thoroughly recommend a stocktake from Nick and his team at PSP - We have a large library on three floors, but all of the stock was scanned in two days.
The report that I received is impressive. Not just a list of barcodes, which you can use to update your catalogue, but a thorough analysis of the stock as well - what disappeared in the last five years and from where, numbers of items not loaned, distribution of stock across all areas, and lots of other information. I wasn’t prepared for the depth and detail of the stock report, which has proved invaluable in thinking about what I need to put in place for next year and planning my bids. I shall definitely be doing another stocktake with PSP!”

Alison Day, Librarian - Lloyd Adams Library

“We had an excellent site visit with PSP who talked through every detail with me and my colleague. They were very efficient and clear. It was great to have an expert in the room who was able to explain everything clearly to the estates; it gave it more kudos, more credibility. PSP were exceptionally clear about the options available to us. Their focus was on clarifying our current facilities and needs, and what we needed from a system.”

Shirley Sardena, Medical Librarian - St Bernards Hospital, Gibraltar

“My experience with PSP has been exceptional. I was very nervous as to how the installation process would work, especially as equipment was being shipped overseas. However, it all went remarkably smoothly. When the two technicians arrived and started the installation I knew I had nothing to worry about. The service was excellent and I feel that I can call up whenever I have a question”

Lyndsay Lardner, Resources Centre Manager - Blackheath High School

“James visited us to carry out the yearly inspection and service of our system and was friendly, polite and very efficient. He explained everything to me very clearly and also helped me improve the efficient running of the system, which made an excellent visit truly outstanding. Every aspect of the visit was fantastic!”

Debbie Kennedy, Leraning Resource Centre Manager - Wilmington Academy

“Always an excellent service from PSP Asset Protection.”

Sue Yates, LRC Manager - Ashcroft High School

“The engineer was very lovely and friendly. He explained what he did during the service and didn't use any technical jargon, which I wouldn't have understood!!”

Michelle Perrott, Librarian - Cedars Upper School

“Always friendly and very helpful service from PSP. I would happily recommend them to librarians in any institution.”

Christine Cole, Librarian - Melksham Oak Community School

“The Sales Team were extremely helpful, I would not hesitate in recommending your company.”

Anglea Haselton, Deputy Librarian - Tavistock & Portman NHS Trust Foundation

“We found the service to be excellent, both from the Business Development Manager and the engineer. Responses to our order were dealt with very quickly and proficiently and all the staff at PSP have been extremely friendly and helpful.”

Ann Montgomery, Librarian - Bury Grammar School Boys

“Very reliable before and after sales service makes PSP Asset Protection a trusted, long term supplier to our school. Thank you.”

Tina Higgs - Voyager Academy

“The engineer was friendly, professional and turned up on time! He allowed me to ask questions when he was explaining what he had done during the service. An excellent service from PSP.”

Mrs Jenny Clemson, Librarian - Great Sankey High School

“I am very pleased with the quality and efficiency of the service I've received from PSP, including the consistently polite and courteous telephone manner from its representatives.”

Kath Gates, Learning Resources Coordinator - Furness College

“The engineer was extremely helpful and friendly and explained what he was doing throughout. He was able to get on and complete the job without any disruptions. Overall I was very happy.”

Pat Jones, Librarian - George Green's School

“The engineer was very approachable during the service and allowed me to deal with my busy library. I was very impressed with his professionalism.”

Jennifer Yellin - Greenwich School of Management

“Our engineer was very professional and friendly and helped us when looking at our self-service machine. Overall an excellent service.”

Ms Potenza Atiogbe, Library Service Manager - Epsom and St Helier University Hospitals NHS Trust

“The service went very well and when the engineer contacted us he was very flexible with times to visit us. PSP has worked hard with us to resolve some of our problems over our two sites and I am pleased with the results.”

Isabel Smith, Learning Support Teacher - Bradfield College

“The engineer gave us some good advice with regards to our system. He was very professional and excellent at providing us with explanations. Overall, an excellent service.”

Debbie Francis, Librarian - Institution of Civil Engineers

“The engineer was extremely nice and professional. He was able to work independently but also explain to me what he was doing. We had some issues during the installation but at all times the engineer remained professional and calm. It was a very enjoyable experience and I do not feel PSP could have done anything differently.”

Mark Johnson, LRC Manager - Harris Boys' Academy East Dulwich

“The engineer provided me explanations as to what he was doing with our system. We had reported a problem and this was solved during his visit. At all times he was friendly and professional; I cannot fault him in any way.”

Loveena James, Librarian - Harris Girls' Academy East Dulwich

“The service was fantastic. The engineer had explained what he was doing and gave us advice on keeping the system working at its best. Overall I was extremely happy - Excellent”

Jan Newson, Librarian - Chenderit School

“The engineer took his time ensuring that my system was working to the best of its ability. He also gave me some useful advice about the system and he was extremely friendly and polite. The whole experience was excellent.”

Patricia Aske - Pembroke College, Cambridge

“I was delighted with the excellent service and friendly and efficient manner of the sales representative.”

Mark Gallagher - William Morris Sixth Form

“Jacob obviously enjoys his job and clearly understands that customer service success is based on politely and efficiently meeting client needs.”

Deborah Cassidy - Arnold Hill Academy

“Jacob was very helpful. It was great dealing with someone who was easy to talk to and not at all pushy. After placing my order I was contacted regarding the wording on my barcodes, which, had they not called me, would have been wrong. A follow up call was made to see if I was happy, which was a nice touch.”

Neil Chester, User Services Librarian - City College Brighton & Hove

“The engineer was very professional and friendly. He tuned our system and also went out of his way to provide us with transport to another site. The whole experience was excellent. I couldn't ask for anything more.”

Sarah Henshaw - Paget High School

“The technician explained the things he was doing. He was nice, polite and friendly. I was very impressed with the service.”

Debborah Brown, Librarian - Grace Academy - Coventry

“The technician was very thorough and explained everything he was doing. Even after having problems with my scanner he got everything sorted quickly and promptly. I am very impressed with PSP and his service.”

Ben Baker, Librarian - Tanbridge House School

“I was very new to my role and the engineer explained to me what the system did and how it worked. I was very impressed with the engineer.”

Janice Guest, Librarian - Caterham High School

“I had met the engineer previously during his training, which was nice to see a familiar face. He was patient with me when I had students in the library and also assisted me with my scanner problems. Overall my experience was excellent and I am happy with the friendly and professional engineer that was sent.”

John Harris, Librarian - Hendon Secondary School

“The engineer was friendly and polite and I was happy with his professionalism. I trusted him to get on with the service and overall I would rate the experience as excellent.”

Beverley Davis, Librarian - The King John School

“The engineer was very friendly and professional. He cleaned my gates and ensured that they were working to my expectations. He was very thorough with his service and I was very impressed. I have always been happy with PSP and with my gates and I am pleased with my overall experience.”

Jana Remy, Library Assistant - German Historical Institute London

“The engineer was friendly and very knowledgeable. He explained what he was doing and I was very impressed with the whole service.”

Louisa Freeman, Librarian - Samuel Whitbread Community College

“Your follow up to call to make sure I had received my order and to ensure I was satisfied with the service I had received was very helpful and professional.”

Wayne Crawford, Librarian - Kings Langley School

“Excellent and flexible service to suit school budgets.”

Tracy Dunn, Librarian - Guiseley School

“Your service was fast, helpful and courteous.”

Glynis Cooke, Librarian - Carlton Le Willows Academy

“My system was working well and the engineer confirmed this. He was friendly and polite and gave the security system an excellent service”

Gareth Griffiths, Library Service Manager - Ceredigion

“The self-service machine has been a big success; its main selling point is that it’s so easy for the public to use. The security system is new to Aberaeron, and the staff have found the move to the new system quite smooth. It’s also been a pleasure to work with Nick and his team”

LRC Manager - Long Road 6th Form

“The PSP Technician was extremely helpful, and explained what he was doing in a way that we understood. He listened to our needs and responded very well. We were very pleased with the service he offered.”

Rachel Carlson - United World College of the Atlantic

“He was very professional and explained what he was doing, which I found useful. The whole experience was excellent and there is nothing that he could have done differently or better.”

Menna Sanderson, Librarian - King Edward VI College

“The Engineer provided explanations as to the nature of work carried out. There were things that he did that other Engineers have never explained. He was very efficient. We had to fit around the students and the appointment was worked around that, it wasn’t too intrusive with students coming and going and testing of the system. We are a long standing customer and are very happy with the service you provide.”

Sharon Bird , Librarian - Davenant Foundation School

“The Engineer was very polite and presentable. He provided explanations and outcomes as to the nature of work carried out which was useful. It was nice that he visited after renewing the Maintenance Contract. It was the first Annual Inspection we have had and we are very pleased with the service. It’s nice to see what you actually get included within the price of the Maintenance Contract.”

Sancha Collins, Librarian - Bethany School

“The Engineer provided explanations and outcomes as to the nature of work carried out which were very useful. He was extremely helpful and also tested the scanner as there was a problem. He arranged a loan scanner free of charge to see if the issues were with the scanner or the system. You couldn’t have done anything differently. You emailed to advise we needed an Annual Inspection and then it was arranged. It was perfect, easy & no hassle. A prompt and smooth service. I felt he’d gone above & beyond what was expected of him and to find out what the problem was with the scanner. It saved money pinpointing the problem first. Excellent Service.”

Marion King, Librarian - Bexleyheath Academy (Upper & Lower)

“The Engineer explained everything as he went along (whilst completing an Annual Inspection) and got on and did the service in a quiet professional way. Excellent service”

Susanne Ellis, Librarian - Nunsthorpe Library

“The Engineer was very friendly, polite and helpful. He was presentable and professional in an approachable way. He explained what he was doing as he went along and also told us how other equipment we use in our library could be used in conjunction with the PSP security equipment. I found his explanations very helpful and useful. I was very happy with the (Annual Inspection) visit and don’t think there was any more the Engineer could have done.”

Sally Bartlett, Head of Library & Learning Resources - The Comet Library

“Our experience of PSP Asset Protection has been very positive. The company is outstanding for prompt, courteous and outstanding customer service with superb dedication to customers. So many companies now have poor customer service, it is great to find a company that cares and does the right thing. You will have my business for a long time to come.”

Caroline Goetzee - Westminster School Library

“In just six weeks over the summer holiday, PSP Asset Protection planned, tagged, modified, integrated and completed our RFID installation. We went live at the start of the year and haven’t looked back! RFID in our library has been tremendously popular and we still get “Wow! How does it work!” comments. Even those who were a little sceptical about the system before it went into operation have now been thoroughly convinced. The system works very well, which allows us to deliver a progressively broader range of services to meet the more inspiring needs of our pupils and staff.”

Denise King, Library Services Manager - University Hospitals Coventry and Warwickshire

“Our service has used PSP Asset Protection for quite a few years now and we have always found them to be professional, well informed, flexible and cost effective. The company also compares favourably against others in the same market.”

Sarah, Librarian - Eton College

“The implementation of RFID in our library was one of the best management decisions we ever made. It has had a huge impact on our users – and the reaction across the board has been universally positive. No mean feat when dealing with teenage boys!”

Gill, Learning Resource Centre Manager - Suffolk New College

“We needed to choose a system which was compatible with our existing 3M security triggers and wherever possible we are keen to use local companies. PSP Asset Protection fitted the bill on both accounts and we have not been disappointed. The system has performed well and the customer service from PSP has been great.”

Christine Ganderton, Service Enabling Officer - Surrey County Council

“We installed 60 of Plescon's KWIK Count Global units across the county, it was a big project and not without its issues. Our library buildings are quite diverse so it could not be a ‘one size fits all’ scenario but Plescon’s customer service team has been very good, coming up with creative solutions to some very unique problems. The follow-on service has been very good too, with improvements to the beam counters implemented as new technologies have evolved.”

Candis - LRC City College Coventry

“I am really pleased with the way the KWIK Cases have been accepted. Everybody has taken to them. They are easy to use and do the job we intended them for.”

Lynne - Prince Henry’s Grammar School

“When I had problems with scanning equipment the customer service I received was second to none. Whilst the scanner was being repaired they loaned me another one and nothing was too much trouble when I rang them for advice on fitting it. The scanner was promptly repaired and they organised collection and delivery throughout.”

Angela Best - Head Librarian - Warwick School

“Delighted with the way the PSP team completed Warwick School Library’s stocktake in the half-term holiday. With over 20,000 titles it was essential to use a company who were familiar with how a school library works.
The final report provided a professional summary of the condition of the stock along with a list of missing items. An extra bonus has been the production of shelf order lists for future stock development and the on-going support help-line for questions arising long after the stock take. PSP made a stocktake possible and saved so much of the librarians’ time. A job very well done”

Jo Saxby - Pearson TQ Education and Training

““As well as being really easy and intuitive to use, the Infiniti system streamlines the whole library management process enabling us to concentrate on developing our services further. We can now integrate with other libraries such as the British Library and the Library of Congress, which adds to the value of our records in terms of information provided. It feels like the library has come into the 21st century at last.””