Why Kenilworth School Switched to the Infiniti Library Management System and eRLS RFID
We worked with Jane Eadon at Kenilworth School & Sixth Form back in April 2020 to upgrade the school’s library management system to our cloud-native Infiniti LMS. More recently, we worked with Jane again to design and install a new stock control system using our industry-leading UHF eRLS RFID solution to create a fully integrated library management platform.
Here’s what Jane has to say about her experience switching to Infiniti and eRLS RFID, and what it was like working with the PSP team.
Did you switch or upgrade your library management system from a previous supplier?
Yes, we upgraded from a previous LMS provider.
What was the reason for the switch/upgrade and what was the process like?
Our previous LMS (a former market leader) was no longer fit for purpose. I wanted a system I could rely on, with a support team that responded when things went wrong or if I needed assistance.
The process of switching to Infiniti LMS was flawless. The update to Infiniti was scheduled for the first week of the first lockdown. Despite no one working from the PSP office, including the Concord support team in Australia, it all went without a hitch. The training I was given was great, with any queries responded to quickly and efficiently.
How does Infiniti make managing your school library easier/more efficient?
The main bonus of Infiniti is that it works, consistently. Cataloguing is much easier to do, especially if you have multiple copies. I have learnt how to import Marc records, which makes the whole process really easy and time-efficient. We have always tried to send overdue reminders via email, but I now know they are going out exactly as they should, which saves a lot of time.
The PSP team are exemplars of customer service. I particularly like that training and support is an ongoing part of the deal. Infiniti itself is straightforward to use and works on any platform – no need for an extra app. I cannot recommend Nick, his team and Infiniti enough.
JANE EADON, KENILWORTH SCHOOL & SIXTH FORM
Do you have a favourite Infiniti feature or something in particular that makes your life easier?
The Infiniti feature that makes my life easier is that I can trust the library management system to work! The students have really latched on to the reservation feature, which means I no longer have to remember who wanted to read a book next. I am also a big fan of single sign-on, no more printing out barcodes with PIN numbers on.
Have you had any feedback on the Infiniti software from school library users?
The students are using it more, which says it all really. The search is a lot easier for them to use than our previous system.
Do you also use the LibPaths independent learning portals?
No, but I keep thinking about it, as LibPaths looks very useful.
Could you tell us about your new eRLS RFID system and why you chose it for school library stock control?
We were moving to a new site, so I wanted a sleeker security and stock control system than our previous electromagnetic gates. We hadn’t used HF or UHF technology before, so I was keen to understand the benefits that UHF could bring to our library. I also wanted a system that would work seamlessly with our Infiniti library management system.
Having researched various UHF security systems, I found that PSP’s eRLS RFID solution was better value. Plus, having worked with PSP for many years, I knew I would receive excellent customer service!
Implementation of the new UHF system was very smooth – there were no unpleasant surprises. It needed to be tweaked slightly when we added laptops to the system, but the adjustments were completed with the minimum of fuss.
We started to see measurable results and benefits immediately, as I was able to see exactly which book (or laptop) was leaving the library without being issued, therefore triggering the alarm. In addition, issuing books and other library resources is much quicker now.
How did you find working with the PSP team?
The PSP team are great to work with. They are quick to respond and there is no queuing when you ring up, a person always answers the phone.
Would you recommend Infiniti, eRLS RFID and PSP to other school library teams?
Most definitely. I always try to sing the praises of PSP and Infiniti when other librarians ask for recommendations for a new LMS. PSP are a great team to work with – keep doing what you are doing!
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