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Lancing College – eRLS Library Security Case Study

Why Lancing College Library Upgraded to PSP’s eRLS RFID Security System

Having installed a new eRLS library security system in Lancing College’s Gwynne Library in March this year, we were keen to get some feedback from Julia, the Head Librarian, on the difference it has made to day-to-day library operations. Here’s what she had to say about upgrading to a more discreet and unobtrusive security antenna and what it was like working with the PSP team.

Did you switch or upgrade your library security system from a previous supplier?

We didn’t switch but it was an upgrade.

What was the reason for the switch/upgrade to eRLS RFID?

Our defunct old system needed replacing and visually, the ugly ‘arms’ at the library entrance were off-putting and a bit useless!

The process, from pitch to first use, was very smooth and easy to understand. Communication from PSP was always excellent. The tagging took a long time but that was our choice and largely down to the budget we had available.

How does this security solution make managing your library easier/more efficient?

In so many ways! It is easier to see what is setting off the alarms as a notification pops up on the screen at the library desk. You can also see if it’s been set off when the library is closed – overnight, etc. It’s a better catch-all system too as our new RFID antenna is ceiling-mounted whereas people could lift books over the ‘arms’ of our old system and not trigger the alarm.

It is also very quick to tag the books when cataloguing so it certainly doesn’t feel like an added hassle compared to our old barcode system.

“The whole process was very smooth and easy to understand. We love how sleek, modern and unobtrusive the eRLS system is – a huge upgrade from the old clunky stuff we had been using. Communication and technical support from PSP has always been excellent.”

JULIA NIXON, LANCING College

Do you have a favourite feature or something in particular that makes your life easier?

We love being able to tweak the sensitivity of the sensor pads and ceiling-mounted antenna as sometimes when we have books on display in the foyer, we can stop them from interfering with the rest of our library stock.

We also love how unobtrusive everything is – very sleek and modern in comparison to the old clunky stuff we had been using.

Have you had any feedback from library users?

Everyone says it looks and sounds more modern, and more like the public library system. Very occasionally, the wrong info went on a book tag or a random book would go on a student’s account by mistake but both were easy to fix and remedied quickly. Everyone who has been trained on the new system has found it very easy to pick up.

How did you find working with the PSP team?

Always a pleasure! Great communication – very quick to respond and they can fit us in whenever we need support. The user manuals are great too and Kevin explained everything very clearly during the installation. The PSP team is very efficient and has been on-call for help with our data upload queries.

Would you recommend eRLS RFID and PSP to other library teams?

Absolutely. We’re very happy with our eRLS library security solution and feel it also represents excellent value for money.

Find out more about our eRLS RFID stock control solution and book a FREE, no-obligation consultation today!