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Frequently Asked Questions

Library Management FAQs

Here are some of the questions our expert library consultants are asked as we go through the process of planning, designing and installing your perfect library management system. If you have a question, you’ll probably find the answer here. If not, please don’t hesitate to contact us and we’ll do our best to assist you with your query.

Library Security & Stock Control

Why do I need a library security system?

Libraries have a diverse range of materials that can be of significant value. The presence of a security system helps in safeguarding your resources from theft or, more commonly, inadvertent removal, and can avoid the costly and time-consuming task of replacing stolen or mutilated materials. Security systems can play a big part in creating a secure and well-managed library environment, which enhances the satisfaction of your users as they can rely on the availability of resources.

Which is the best security system for my library?

Our unique eRLS RFID Smart Library Stock Control System is suspended from the ceiling to provide you with a discreet and unobtrusive library security solution. Alternatively, our Orbis Library Security Gates have a sleek, modern design that fit in with any library aesthetic. Both systems provide you with complete peace of mind that your library stock is safe and secure and you know where it is.

Any effective security system should not interfere with the library’s core goal of offering a user-friendly environment so PSP provide a no-obligation visit where our expert team of library consultants will discuss your requirements and expectations, and recommend the best option for your library and your needs.

Do I need to tag or re-tag all of my library stock?

If you are changing over to a new system for your library or have a brand new library to secure then you will need to tag your stock. This may sound daunting but we suggest initially tagging your most valuable, vulnerable and new stock. Tagging is also something our team can assist you in. Please visit our library consumables page if you are in need of smart tags for your library.

Can I protect library assets that are not books?

With RFID, particularly our cutting-edge eRLS solution, you can tag just about anything! There are a number of tags that can be used on laptops, monitors, keyboards, and even staplers! Please visit our library consumables page if you are in need of smart RFID tags for your library.

What will happen after my enquiry?

Initial discussions and/or a visit to your library will give us an indication of what your security requirements are and we will be able to provide you with a quote based on the information gathered. Once accepted, a site survey will determine whether any of the elements of the proposed system need to be amended to give you the best fit for your needs. Learn more about our process here.

You will also be allocated a project manager who will oversee your project from start to finish. Your project manager will liaise between you and the PSP team to make sure that every stage of your project runs smoothly, from the initial welcome email through to the follow-ups that will take place post-installation.

What about training for my new library solution?

We have an unlimited staff training policy. So from the first email, you will always be supported in the use of your new library system. No query is too small, too big or too silly! We offer a time convenient to you and this can sometimes be done remotely.

How do I protect my new library security and stock control system?

All of our systems come with a 1-year warranty as standard. Once that expires, we have a number of different service plans designed to suit your needs. We will contact you before your warranty runs out to discuss your options.

How do I enquire about a new security system for my library?

Getting in touch couldn’t be easier. You can fill out the enquiry form on our contact page and we will get in touch with you as soon as possible. You can also email info@psp-assetprotection.co.uk or call 01473 745375.

Our Service Plans

Why do I need a service plan?

A service plan can provide financial savings, convenience, extended protection, enhanced performance, increased longevity, and more predictable budgeting. Whether or not a service plan is right for you will depend on your specific needs, the type of product or service you are using, and your tolerance for risk.

How do I get a service plan?

Before your warranty or current service plan expires, you will be contacted by a member of our team offering you the most suitable plan for your system.

Which service plans are available?

Our most popular service plans offered are Platinum, Platinum Term Time and Platinum Plus. Platinum Term Time is aimed at schools with school term dates in mind. Understanding the different types of service plans can help you choose the best option for your needs. All of our service plans include a dedicated response time, remote technical support and unlimited staff training, alongside other benefits. Download our brochure for further details.

What if I don’t want a service plan?

While opting out of a service plan may seem like a way to save money initially, it can lead to significant expenses, inconvenience, and stress in the long run. Having a service plan ensures regular maintenance, access to support, and financial protection against unexpected costs. A service plan is designed to provide ongoing maintenance, support, and protection for your system. Without a service plan, you may encounter various challenges and increased costs. Our service plan brochure outlines the potential consequences of not having a service plan.

Featured Case Study

Find out how our library consultants collaborated with the Medway NHS Foundation Trust library team to design a bespoke eRLS stock control, self-service and smart returns bin solution to provide staff with 24/7 access to Knowledge & Library Services at Medway Maritime Hospital.

Richard Pemberton, Medway NHS Foundation Trust case study video

Book a FREE Consultation & Demo

Are you interested in PSP Asset Protection’s services and want to see what we can do for you? Book a free consultation with us to discuss your requirements and we can work together to find the right solution and system for you and your budget.