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Our Process

The PSP Process:

At PSP, the most important thing to our customer is the most important thing to us. Finding the perfect library management solution for you is our priority, building a strong working relationship with our customers is an added bonus.

With our 40 years’ experience, we have a responsibility to share our expertise, especially the knowledge we have learnt from previous projects. During this time, we have developed a proven process which we follow with every client. In order to achieve the best results for each customer, we offer honest and reliable advice and guidance every step of the way.

1. Assessment of Needs & Expectations

Our primary role is to understand your needs and requirements and then build business cases to meet them. We take the time to recognise the customer’s expectations and shape solutions around these.

2. Visit, Research & Discussion

By visiting you and discussing your needs in person, we are able to achieve an in-depth idea of your requirements. We undertake research, focusing on your outcome and desired goal, always asking “why?” rather than “where?”. 

3. Defining Expected Outcomes

In addition to the expected results from the technology we have to offer, we also help define the expected cost of our solutions. We understand the importance of budgets for libraries which is why we always strive to provide the very best value for money and the most cost-effective solution.

4. No Obligation Proposal

PSP offer unparalleled levels of commitment to our customers, providing a no obligation proposal that details how we will meet your needs over the next 10 years. We tailor our response to your requirements and desired outcomes, delivering a fit-for-purpose proposal that highlights each of the benefits and justifies your expenditure, therefore maximising your investment.

Want to know more?

The PSP team are dedicated and focused on being a resource, not just a supplier. As part of an ongoing relationship, we believe it is important to consistently review each of our projects against our customer’s outcomes and expectations. We will be on-hand to offer guidance throughout and make sure your solution is working well for you.

Get in touch with us today to find out what we can do for you or explore our website and have a browse through our bespoke solutions we have on offer.